Just throwing my thoughts in, I think you are taking it a bit too serious novize. a lot of people will say "your ugly" when people say something is ugly, just because its turned into a way of people making a sarcastic joke. I doubt though that anyone would be banned from the online server for this. Now had they been vulgar or profane perhaps. If things like this will continue to bother you, perhaps it would be best not to chat while playing, just to keep from you getting mad or upset.